The Marion Gluck Clinic

Clinic Policies

About Us    
The Marion Gluck Clinic is a registered company number 06634850.

It is regulated by the Care Quality Commission and all its doctors are members of the General Medical Council.

Please note the Marion Gluck Clinic has a two-working-days cancellation policy. If any cancellations are made with less than two working days’ notice, the full consultation fee will be charged. Cancellations made prior to this will not be charged. Working days are Monday to Friday between 9am and 5pm.

You are required to have a review with your doctor every six months in order to continue treatment at the Marion Gluck Clinic. These appointments can take place in person or over the telephone, however we require that all of our patients attend a physical appointment at the clinic at least once a year. Please visit our pricing page for more information about ongoing reviews.

At the Marion Gluck Clinic, we are able to treat individuals with a personal history of a non-hormone related cancer in the past 5 years. For instances where an individual has been diagnosed with a hormone-sensitive cancer (breast, ovarian, endometrial, prostate) and subsequently treated, we may only provide treatment following a 5 year all-clear period and with the consent and advice of the patient’s Oncologist.

All bookings for initial consultations must be paid for in full at the time of booking over the phone or in person at the clinic using a valid credit or debit card. Please note that we do not accept cheques or cash payments. Payment is fully refundable for cancellations outside of the 48 hour cancellation period, however, any missed appointments will be charged in full. We require payment for all other consultations including Skype and telephone on the same day as the consultation/appointment.

All personal and confidential information held by the Marion Gluck Clinic is protected in accordance with the requirements of the Data Protection Act 1998.

Under the Data Protection Act patients are entitled to receive a copy of their medical records. Any applications should be made in writing and addressed to the Practice Manager.

Patients of the Marion Gluck Clinic are entitled to make an official complaint if they are not satisfied with the treatment or service that they have received. The time limit for initiating a complaint is within 6 months of the event or 6 months from the date in which they became aware of the cause for complaint, provided this is no more than 12 months after the event.

Complaints should be submitted to secretary@mariongluckclinic.com. We aim to acknowledge all complaints within 48 hours and our complaints procedure will be implemented as soon as possible.

Our aim is to provide a full response within 20 working days, or where the investigation is still in progress, a letter explaining the reason for the delay. If a complainant is not satisfied with our response, there are 28 days in which to appeal. If we do not hear further within this time, we will deem the matter concluded and that the complainant agrees with our decision.

We believe that a healthy doctor-patient relationship is based on trust and mutual respect and is the cornerstone of excellent patient care. On the rare occasion that this relationship may break down, our clinic may decide that it is in the best interests of the patient that he or she finds a new practice. Equally, if a patient refuses to comply with our clinic policies, we may have no option other than to refuse any further treatment, in the interests of patient safety and clinical standards.

The Patient Care Team play an integral role in your overall treatment at the clinic and take great pride in delivering the best possible service. We kindly remind patients to please treat them with the mutual respect they deserve.

No form of abuse, be it physical, sexual or verbal, towards any of our staff will be tolerated and will result in immediate removal from our patient base.

Patients may be asked to undertake additional tests which are not provided by the Clinic. These could be gynaecological checks, mamograms or DEXA scans for bone density. In this situation, we recommend a practice we are confident delivers a high-quality service at an acceptable price, and book this on the patient’s behalf. However, there is no obligation to use our recommended partners.

All our prescribed medications are dispensed by the London Specialist Pharmacy, a GPhC-registered pharmacy which compounds bespoke medications specifically for the individual patient. Further details of how to obtain prescribed medications are provided at the relevant time.

Once dispensed, medications are sent to patients by post. Patients are given options regarding the postal delivery when ordering their medications.

Your doctor may issue you with a series of prescriptions for a specified period of time. Patients must attend a further consultation in order to receive a repeat prescription. It is essential that patients meet with their doctor so that their symptoms and levels of medication can be re-assessed, and changes made where necessary. We advise booking any necessary appointments prior to the end of your current prescription to avoid a gap.

We understand that in some exceptional cases patients may require medication before their consultation appointment is due. At our discretion, we may prescribe a small amount of medication that takes the patient through to the next consultation appointment. The cost of this service is £25 in addition to the cost of the medication. Whilst telephone follow-up consultations are available, it is our policy that we physically see our patients every six months if they are receiving treatment from the Marion Gluck Clinic.

Patients under the Age of 18
The Marion Gluck Clinic does not treat patients who are under 18 years of age.

After your appointment, you will receive a feedback survey via email, we ask that all patients complete this survey to enable us to continue providing the highest quality care. Patient care and satisfaction are of utmost importance to us, so we are keen to gain your feedback, both positive and if something hasn’t worked for you. All comments are then shared and addressed internally with the relevant parties. If you have any feedback you’d like to share with us please email feedback@mariongluckclinic.com.

We may collect information about your IP address in order to maintain a safe environment for our users. We may analyse details of your visits to our site, including, but not limited to, traffic data, location data and other communication data and the resources that you access. We may obtain information about your usage of the website by using a cookie file. Websites use cookies to make the browsing experience more efficient, and to help you use websites to their full potential. Cookies are a small text file that is transferred to your hard drive or the internal memory of your mobile device.

What do our cookies do?

They help you to personalise your experience with our site, allowing you to engage with us. They allow us to track affiliate activity. Some merchants pay commission when you go to their site from site. You can see more information on this on our about page. Our cookies do not share any of your personal data with us, and we would never use any information derived from cookies to try to identify anybody. We will never share any data with third parties. By using Marion Gluck website, you agree to the guidelines set out in our policy. If you want to find out more about cookies or if you want to know how to delete or control the cookies that are stored on your computer you can visit AboutCookies.org


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