The Marion Gluck Clinic

Terms

About Us    
The Marion Gluck Clinic is a registered company number 06634850.

It is regulated by the Care Quality Commission and all its doctors are members of the General Medical Council.

Cancellation Policy    
Please note the Marion Gluck Clinic has a two-working-days cancellation policy. If any cancellations are made with less than two working days’ notice, the full consultation fee will be charged. Cancellations made prior to this will not be charged. Working days are Monday to Friday between 9am and 5pm.

Repeat Prescription Policy    
During consultations with our doctors, patients may be issued with a series of prescriptions for a specified period of treatment. Once these prescriptions have been used, the patient must attend a further consultation in order to receive further medication. It is essential that patients meet with their doctor so that their symptoms and levels of medication can be re-assessed, and changes made where necessary.

We understand that in some exceptional cases patients may require medication before their consultation appointment is due. At our discretion, we may prescribe a small amount of medication that takes the patient through to the next consultation appointment. The cost of this service is £25 in addition to the cost of the medication.

Whilst telephone follow-up consultations are available, please note that it is a clinic policy that we physically see our patients every six months if they are receiving treatment from the Marion Gluck Clinic.

Additional Tests

Patients may be asked to undertake additional tests which are not provided by the Clinic.  These could be pelvic ultrasounds, gynaecological checks or DEXA scans for bone density.  In this situation, we recommend a practice we are confident delivers a high quality service at an acceptable price, and book this on the patient’s behalf. However, there is no obligation to use our recommended partners.

Medication policy

All our prescribed medications are dispensed by the London Specialist Pharmacy, a GPhC-registered pharmacy which compounds bespoke medications specifically for the individual patient. Further details of how to obtain prescribed medications are provided at the relevant time.

Once dispensed, medications are sent to patients by post. Patients are given options regarding the postal delivery when ordering their medications.

Patients under the Age of 18
We regret that the Marion Gluck Clinic does not treat patients who are under 18 years of age.

Payments Policy    
All bookings must be secured with a valid credit card number which is securely stored by our payment processer. Patients are contacted to charge their credit card only if they incur a cancellation fee, at which point they are given the option to change the credit card which will be charged.

Immediately after each consultation, and before leaving the Clinic, patients are given their invoice and asked how they want to pay. We require payment to be made before the patient leaves the Clinic. In the case of telephone or Skype consultations, we require payment to be made in advance.

Data Protection Policy    
All personal and confidential information held by the Marion Gluck Clinic is protected in accordance with the requirements of the Data Protection Act 1998.

Under the Data Protection Act patients are entitled to receive a copy of their medical records. Any applications should be made in writing and addressed to the Practice Manager.

Complaints Procedure 
Patients of the Marion Gluck Clinic are entitled to make an official complaint if they are not satisfied with the treatment or service that they have received. The time limit for initiating a complaint is within 6 months of the event or 6 months from the date in which they became aware of the cause for complaint, provided this is no more than 12 months after the event.

Any complaints are investigated thoroughly, fairly and quickly to resolve the patient’s dissatisfaction with the service or treatment and, where necessary, to improve the quality of the service provided.

Complaints should be made in writing and addressed to the Practice Manager Lower Ground Floor, 61 Wimpole Street, London W1G 8AH. We send out an acknowledgement within five working days of receipt of any complaint, unless a full reply can be sent within that time.

Our aim is to provide a full response within 20 working days, or where the investigation is still in progress, a letter explaining the reason for the delay. If a complainant is not satisfied with our response, there are 28 days in which to appeal. If we do not hear further within this time, we will deem the matter concluded and that the complainant agrees with our decision.

Feedback

All of our doctors are selected and trained by Dr Marion Gluck to the highest standards.  We understand that the relationship between the doctor and the patient is key and sometimes, for no tangible reason, it doesn’t work.  Patient care and satisfaction are of upmost importance to the Marion Gluck Clinic, and in order to continue our high level of service we are keen to gain your feedback if something hasn’t worked for you; however, there is no obligation to do so.

IP Addresses and Cookies
We may collect information about your IP address in order to maintain a safe environment for our users. We may analyse details of your visits to our site, including, but not limited to, traffic data, location data and other communication data and the resources that you access.

We may obtain information about your usage of the website by using a cookie file.

Websites use cookies to make the browsing experience more efficient, and to help you use websites to their full potential. Cookies are a small text file that is transferred to your hard drive or the internal memory of your mobile device.

What do our cookies do?

They help you to personalise your experience with our site, allowing you to engage with us. They allow us to track affiliate activity. Some merchants pay commission when you go to their site from site. You can see more information on this on our about page.

Our cookies do not share any of your personal data with us, and we would never use any information derived from cookies to try to identify anybody. We will never share any data with third parties.

By using Marion Gluck website, you agree to the guidelines set out in our policy. If you want to find out more about cookies or if you want to know how to delete or control the cookies that are stored on your computer you can visit AboutCookies.org

 

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